The Sobre Digital tool does not allow the recovery of the bidder's keyword because he is the only one who knows it. As a security guarantee, the tool does not store the key as such, but a cryptographic summary that allows its validation.
For this reason Sobre Digital validates the keyword defined at different times throughout the process of submitting the offer and makes available tools to remember it such as the copy button on the computer's clipboard or the download of a document with the keys defined for each of the envelopes presented, at the time of closing the offer.
In case you cannot remember the keyword before the final presentation of the offer , you must remove the keyword from the envelope with the "Delete" button next to the "Keyword" field. Once this action has been confirmed, all the documents in the envelope in question must be selected again. You will then need to enter a new key.
In case you do not remember the keyword that was defined in the submission of the offer to the tender, once these have been requested by the contacting body before the opening of the envelopes or by sending response to response to requirements, you will need to search on your computer (in the folder defined by the downloads if it was not located in a specific one), the document that was downloaded from the tool before the closing of the offer.
In the case of response to requirements, if it is not possible to locate the txt file due to the recovery of the password, contact the contracting body with the aim of defining an alternative for the presentation of the response by electronic means , as could be the generic instance of the Electronic Headquarters of the entity.